Frequently Asked Questions
Please read our FAQ before sending us a message.
Most orders are delivered within 3–7 business days depending on your location.
Yes, we offer personalized designs for selected products. You can share your details while placing the customizable order.
You can contact us anytime through WhatsApp or email. We reply to every message as soon as possible.
Currently, Cash on Delivery is not available. We accept secure prepaid payments through trusted payment methods.
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos. We’ll help resolve it quickly.
Yes, once your order is shipped, tracking details will be shared with you.
Yes, our keychains are designed for bikes, cars, scooters, and everyday use.
We try to show products as accurately as possible, but slight color differences may happen due to lighting and screen settings.
Orders can only be cancelled before they are shipped.
Customized or personalized products cannot be cancelled, returned, or refunded once the order is placed.
During busy hours, replies may take some time, but every message is checked and answered.
Chat with Us on WhatsApp
We reply to every message. Sometimes responses may take a little longer during busy hours, but don’t worry — we’ll get back to you as soon as possible.
WhatsApp : 7029606605 | Email : contact@kitokite.com
