Shipping & Delivery Policy
Effective Date: Jan 1, 2025
Thank you for shopping with KitoKite. This Shipping & Delivery Policy explains how we process and deliver orders across India.
1. Order Processing Time
- Orders are usually processed within 1 business days after successful payment confirmation.
- Customized or personalized orders may require additional processing time depending on the design and order volume.
Orders are not processed on Suterday or public holidays.
2. Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Locations: 4–7 business days
- Remote Areas: Delivery may take longer depending on courier availability
Delivery timelines are estimated and may vary due to external factors.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
4. Order Tracking
Once your order is shipped, tracking details will be shared through WhatsApp, SMS, email, or the contact details provided during checkout.
5. Delivery Delays
KitoKite is not responsible for delays caused by:
- Courier partner issues
- Weather conditions
- Festivals or public holidays
- Natural disasters
- Incorrect shipping details provided by customers
We always try our best to ensure timely delivery.
6. Incorrect Address or Contact Details
Customers are responsible for providing correct shipping information.
If an order is delayed, returned, or undelivered due to incorrect address or phone number, KitoKite will not be responsible for the delay or loss.
7. Damaged Package
If you receive a damaged package or wrong item, please contact us within 48 hours of delivery with clear photos or videos for verification.
8. Delivery Availability
Currently, we ship across most serviceable locations within India.
9. Contact Us
For shipping or delivery related questions, contact us through:
- WhatsApp Support
- Contact Page
- Official Email Support
Thank you for choosing KitoKite.